In short
Userback collects feedback from the users of websites and web apps, with screenshots, video, session replay and AI analysis on higher plans. Notiamo is made for agencies and builders who review a site with their clients: clients comment on the page, the team and an AI agent reply, and the client closes the comment. Notiamo hosts data in Germany and charges a flat price per workspace.
The facts side by side
| Notiamo | Userback | |
|---|---|---|
| Starting price | €9 per month (Solo, 3 sites), or €90 per year. VAT excluded. | Free plan (2 seats, feedback visible for 7 days). Paid plans from $29 per month billed annually, or $39 billed monthly (Team). Billed in USD. [1] |
| Pricing model | Flat per workspace. Unlimited team members and clients on every plan. | Plans include a number of seats (5 on Team, unlimited on Business). End users who send feedback do not need a seat. [1] |
| Free trial | 14 days, no card. | 14 days at Business Plus level, no credit card required. [2] |
| Client access | Clients are invited by email and log in with an emailed link. No password. Unlimited on every plan. | Not stated. End users who send feedback through the widget do not need a seat. [1] |
| Screenshots | Yes, from the comment box, plus photos and documents. | Yes, annotated screenshots and video recordings. [1] |
| AI agents (MCP) | Yes. MCP server for Claude Code, Cursor, Codex and other agents. | Yes, MCP connectors from the Team plan, for Claude, ChatGPT and Cursor. [1] |
| EU data hosting | Yes. Hetzner servers in Germany. | No. Primary data hosting by AWS in the United States. [3] [4] |
| Languages | English, French, German, Spanish, Italian, Romanian: dashboard, widget and emails. | The widget has a language setting; the list of languages is not stated on that page. [5] |
Where Notiamo differs
- Made for client reviews. Clients get their own login, see the comments on their sites, follow the replies and close a comment when the fix is right. See Invite people.
- Data stays in the EU. The Notiamo app, database and files run on Hetzner servers in Germany. See Privacy and data.
- No seat count. Every plan includes unlimited team members; plans differ only in the number of sites. See Pricing.
- Six languages for the whole product. Dashboard, widget and emails, chosen by each person. See Languages.
When Userback is the better choice
- You want a free plan. Userback has a Free Forever plan with 2 seats. Notiamo has a 14-day trial, then paid plans. [1]
- You need session replay. Userback lists session replay with feedback from the Business plan. Notiamo does not record sessions. [1]
- You collect feedback inside mobile apps. Userback lists a Mobile SDK on Business Plus. Notiamo works on websites. [1]
- You sync with Jira or ClickUp. Userback lists two-way sync with Jira and ClickUp from the Team plan. Notiamo has webhooks and a Slack format, but no native Jira integration. [1]
Try Notiamo for 14 days
No card needed. Invite your team and your clients, and see whether it fits how you work.
Start free trialSources
- Userback: Pricing
- Userback Help: How to Choose the Right Userback Plan
- Userback: Privacy Policy
- Userback: Subprocessors
- Userback Help: Translate Your Widget, Surveys, and Ideas Portal
Facts about Userback checked on its own website on October 15, 2026. Prices and plans change: check the linked page before you decide. "Not stated" means we did not find it on Userback's website.
Userback is a trademark of its owner. Notiamo is not affiliated with Userback.